Crofts Dental Practice Terms And Conditions.
Treatment estimates:
Once your treatment plan has been agreed with the dentist, we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans are valid for 90 days from examination.
Consent forms:
Certain treatments require completion of a consent form e.g tooth whitening. We will explain the treatment, aftercare and any risk to you thoroughly prior to asking you to sign the forms. Treatment cannot proceed without the signed forms.
Fees:
Crofts Dental Practice does not operate an account system and we require fees to be settled at the appointment where treatment is provided.
Where treatment incurs a laboratory fee, 50% of the total fee is due at the appointment where impressions are taken.
The Crofts Dental Practice reserves the right to apply interest at the rate of 5% above Lloyds TSB base rate on overdue fees remaining unpaid at the end of treatment.
The Crofts Dental Practice also reserves the right to make a charge for any debt passed to a debt collection agency and for returned cheques.
In the case of dental treatment provided under insurance schemes or finance agreements, the patient remains liable for payment.
Fees for treatment where sedation is included must be settled prior to the appointment to avoid financial transactions, or signatures being required, whilst a client is still under the influence of the sedative.
Emergency appointments:
We request that, should you need to see a dentist urgently, you contact the Crofts Dental Practice as early as possible. Our phones are answered from 9.00 am. We will respond to a message left on our answerphone as soon as possible; please ensure contact details are clear.
Late cancellation or missed appointments:
We appreciate that you have busy lives which may mean that you are not always able to attend a previously scheduled appointment. Please contact us and we will endeavour to rearrange to your convenience. However, please do appreciate that failure to attend an appointment or inadequate notice of cancellation (less than 24 hours) means that we are unable to offer the appoinment to other patients and therefore means we will have to charge a cancellation fee. Missed Hygiene appointments are charged the full fee and missed dental appointemnts are charged dependent on the length of the appointment missed.
Personal Details:
It is very important that you give a full medical history and details of any medication you take. Should these change in anyway it is important you tell the dentist and give current information as this may affect the recommended treatment. Failure to provide any of this information could be dangerous to your health. The Crofts Dental Practice cannot be held responsible for anything resulting from the failure to provide a full and accurate medical history.
Data Protection Act:
We store all patient personal details in accordance with the Data Protection Act. All clinical notes, radiographs, photographs etc remain the property of Crofts Dental Practice. Copies of notes, radiographs and photographs can be made available on request. The Crofts Dental Practice reserves the right to make an administration charge for any copying.
Dental notes are commonly abbreviated and we are happy to explain these abbreviations to you.
